Privacy Policy

Last updated: October 2025

1. Introduction

Dr. Alex Dental Clinic ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our dental services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact information (name, email address, phone number)
• Appointment details and medical history
• Payment and billing information
• Insurance information
• Emergency contact information

2.2 Technical Information

We may automatically collect certain technical information, including:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide dental services and treatment
• To schedule and manage appointments
• To process payments and insurance claims
• To communicate with you about your treatment
• To send appointment reminders and follow-up care
• To improve our services and website functionality
• To comply with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following limited circumstances:

• Healthcare Providers: We may share your information with other healthcare providers involved in your treatment
• Insurance Companies: We may share information necessary for insurance claims processing
• Legal Requirements: We may disclose information when required by law or to protect our rights
• Emergency Situations: We may share information in emergency situations to protect your health and safety

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data transmission protocols
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection practices

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Medical records are typically retained for a minimum of 7 years from the last treatment date, as required by healthcare regulations.

7. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Portability: Request transfer of your information to another provider
• Objection: Object to certain processing activities

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: ak.dental.ltd.dr.akim@gmail.com
• Phone: 085 202 0380 (WhatsApp)
• Telegram: 095 047 7590